Privacy Policy
Privacy Policy
Effective Date: April 29, 2026
1. Introduction
Adaptive Leaders (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy describes how we collect, use, disclose, and protect personal information when you use:
- AdaptiveLeaders.com
- Adaptive Leaders Studio
- Our subscription services, digital learning programs, coaching services, assessments, webinars, events, and related services (collectively, the “Services”)
By using the Services, you agree to the practices described in this Privacy Policy.
2. Information We Collect
We may collect the following categories of information.
Information You Provide
When you:
- Create an account
- Purchase a subscription
- Book coaching sessions
- Enroll in programs
- Complete assessments
- Subscribe to email communications
- Contact us
we may collect information including:
- Name
- Email address
- Phone number
- Billing address
- Company name and job title
- Account credentials
- Coaching scheduling information
- Assessment responses
- Program participation information
- Communications you send to us
Payment Information
Payments are securely processed through third-party payment processors such as Stripe.
We do not store complete payment card information on our servers.
We may receive limited transaction information, including:
- Payment confirmations
- Billing status
- Subscription status
- Transaction history
- Invoice and order records
Automatically Collected Information
When you use our Services, we may automatically collect:
- IP address
- Device and browser information
- Operating system
- Usage activity
- Pages viewed
- Referral sources
- Cookies and similar tracking technologies
3. How We Use Your Information
We may use your information to:
- Provide subscriptions, learning access, and coaching services
- Create and manage your account
- Process payments and manage subscriptions
- Deliver digital learning experiences through platforms such as Gnowbe
- Schedule coaching sessions
- Administer leadership assessments
- Generate personalized reports, recommendations, or coaching insights based on assessment responses
- Enroll you in learning groups or programs
- Communicate regarding purchases, renewals, support requests, and service updates
- Send newsletters and marketing communications (subject to your communication preferences)
- Improve our Services and user experience
- Monitor usage and platform performance
- Prevent fraud, abuse, or unauthorized access
- Comply with legal obligations
4. Subscription Billing and Account Management
If you purchase a subscription:
- Recurring billing may apply unless canceled before renewal.
- Payment processing is handled by third-party payment providers.
- Subscription status determines access to portions of Adaptive Leaders Studio and related Services.
- If your subscription expires or is canceled, access to certain content or features may be suspended or terminated.
We maintain records of subscriptions, invoices, purchases, and account activity as reasonably necessary to provide the Services and comply with legal obligations.
Please refer to our Terms & Conditions for additional information regarding cancellations.
5. How We Share Information
We do not sell your personal information.
We may share information with trusted service providers who assist in operating our Services, including providers for:
- Website hosting
- Payment processing (such as Stripe)
- Customer relationship management (including GoHighLevel)
- Digital learning platforms (including Gnowbe)
- Calendar and scheduling systems
- Email communications
- Analytics and reporting
- Automation and workflow tools
- Customer support
These providers may process information solely for the purpose of delivering or supporting our Services.
We may also disclose information:
- When required by law
- To protect our rights, users, or property
- In connection with a merger, acquisition, financing, sale of assets, or business restructuring
6. Cookies and Tracking Technologies
We use cookies and similar technologies to support the operation of our Services, including for:
- User authentication
- Shopping cart and checkout functionality
- Subscription management
- Website analytics
- Personalization
- Performance monitoring
- Advertising and remarketing through platforms such as Google, LinkedIn, Meta, or similar advertising providers
You may manage or disable cookies through your browser settings, although doing so may affect certain features of the Services.
7. International Data Transfers
Because our users, employees, and service providers may operate internationally, your personal information may be processed or transferred outside your country of residence.
Where required by applicable law, we take reasonable steps to protect information transferred internationally.
8. Data Retention
We retain personal information only as long as reasonably necessary to:
- Provide the Services
- Maintain subscription, billing, and account records
- Comply with legal, tax, or accounting obligations
- Resolve disputes
- Enforce agreements
Certain transactional records may be retained after account closure where required by law.
Backup copies of information may also be retained for a limited period as part of routine disaster recovery and security practices.
9. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
10. Your Rights
Depending on applicable law, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of personal information
- Restrict certain processing
- Object to certain processing
- Request data portability
- Withdraw consent where processing is based upon consent
Requests may be submitted by contacting:
11. Marketing Communications
You may unsubscribe from marketing emails at any time by using the unsubscribe link included in our communications or by contacting us directly.
Please note that we may continue sending transactional or service-related communications regarding your account, purchases, subscriptions, or coaching services.
12. Third-Party Services and Links
Our Services may integrate with or link to third-party services.
These may include payment providers, learning platforms, scheduling systems, customer relationship management platforms, analytics providers, and other software used to operate our Services.
Your use of third-party services is governed by the privacy policies and terms of those providers.
We encourage you to review those policies before using third-party services.
13. Children’s Privacy
Our Services are not intended for children under the minimum age required by applicable law, and we do not knowingly collect personal information from children.
If we become aware that personal information has been collected from a child in violation of applicable law, we will take reasonable steps to delete that information.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
When changes are made, we will post the updated version on this page and revise the Effective Date.
Your continued use of the Services after changes become effective constitutes acceptance of the updated Privacy Policy.
15. Contact Us
Adaptive Leaders
Email: info@adaptiveleaders.com